Refund Policy

At Grupo, we understand that circumstances may arise that require attendees to seek refunds for their event tickets. We strive to maintain transparency and fairness in our refund process while ensuring the smooth operation of our events. Please review the following refund policy carefully:

  1. Refund Requests:

    Attendees must contact the event host directly to request a refund for their ticket(s).

  2. Eligibility:

    Refund eligibility is subject to the terms and conditions set forth by the event host. Attendees must adhere to any guidelines or requirements specified by the host to qualify for a refund. Failure to meet these criteria may result in the denial of the refund request.

  3. Valid Reasons for Refunds:

    Refunds may be granted for valid reasons such as:

    • Event cancellation or significant changes in event details.
    • Personal emergencies or unforeseen circumstances preventing attendance.
    • Dissatisfaction with the event experience due to reasons beyond the attendee's control.
  4. Refund Process:

    Upon receiving a refund request, the event host will review the request and determine its eligibility based on the criteria outlined above. If the request is approved, the refund will be processed using the original payment method used for the ticket purchase.

  5. Refund Timeframe:

    The timeframe for processing refunds may vary depending on various factors, including payment processing times and the policies of the payment provider. Attendees should expect refunds to be processed within a reasonable timeframe, as determined by Grupo and the event host.

  6. Non-Transferable:

    Refunds are non-transferable and apply only to the original ticket purchaser. Requests to transfer refunds to another individual or event will not be honored unless expressly permitted by the event host.

  7. Refund Disputes:

    In the event of a dispute regarding a refund request, Grupo reserves the right to mediate between the attendee and the event host to reach a fair resolution. All decisions made by Grupo regarding refund disputes will be final.

  8. Changes to the Refund Policy:

    Grupo reserves the right to modify or update this refund policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on the Grupo website or other relevant platforms.

By purchasing tickets to events through Grupo, attendees acknowledge and agree to abide by this refund policy. If you have any questions or concerns regarding refunds, please contact the event host directly or reach out to Grupo customer support for assistance.